Utility Billing
Avoid late penalties
Sign-up for automatic payments with Automatic Payment Service (APS)
there is no charge for this service and it's convenient.
Utility Billing prepares, administers, and provides information related to utility accounts: water, wastewater (sewer), and garbage collection contracted with the San Bruno Garbage Company. Customer service representatives are available Monday through Friday, 8:00 AM to 5:00 PM at (650) 616-7086.
Schedule of Rates
Water and Wastewater Rates (July 2008)
Garbage rates (July 2008)
Applying for New Service
New service activation requires one full business day's notice for a residential location. At a commercial location, service activation may be delayed
based on the intended use of the property. Requests for same-day or after-business-hour service calls will result in an additional charge of thirty dollars (30.00).
Residential and commercial customers can apply for new service by filling out the appropriate application below and returning a signed copy by fax or mail. Customers may also apply for new service in person at City Hall between the hours of 8:00 AM and 5:00 PM Monday through Friday.
In addition to completing an application, new customers must pay the following fees prior to service activation:
Residential: The connection/activation fee for single-family homes, townhouses, and apartments is ninety dollars (90.00) which includes a fifty dollar (50.00) refundable deposit per dwelling unit.
Commercial: The connection/activation fee for commercial accounts is forty dollars (40.00) plus a deposit that is equal to one month of charges (water, wastewater, and garbage) for a similar type business. Please contact a customer service representative at (650) 616-7086 for the exact amount of your deposit.
Payments can be made by cash, check, or credit card. Customers that choose to pay by credit card must download the application below and return a signed copy along with the application form. Please note that payment for all fees must be received before service can be activated.
Residential Service Application
Commercial Service Application
Credit Card Authorization Form
Paying your bill
Residential customers are billed every two months on approximately the same day each period. Customers living east of Interstate 280 are billed during the even months (e.g. February and April). Customers living west of Interstate 280 are billed during the odd months (e.g. January and March).
The billing period is approximately 60 days and is detailed at the top of each billing statement.
Payment is due on receipt and residential customers are offered the option of making one or two payments. Customers electing to make two payments are encouraged to remit payments according to the due date listed on each stub as follows:
Payment stub #1 is due 20 days after billing date; you may pay in full by this due date and disregard stub #2 or pay ½ current charges plus all prior balance by due date on stub #1.
Payment stub #2 is due 40 days after billing date; the amount on stub #2 is the remaining ½ of the current charges.
If payments are not received by the due date(s) there is a delinquent charge of ten dollars (10.00) or 10%, whichever is greater, on the past due portion of the bill.
Cash, check and Visa and Mastercard payments are accepted at City Hall, Monday through Friday 8:00 am to 5:00 pm. A 24-hour drop box is available outside the Linden Avenue entrance to City Hall, however customers are not encouraged to leave cash payments in the drop box.
Finance prepares utility bills for water, wastewater (sewer), and garbage services for residents and businesses in San Bruno. The Department is able to answer questions concerning a customer's bill, accept payment for bills, sign-up new customers for service, offer advice for locating leaks, and take requests for service technicians to investigate a faulty meter. Customer service representatives are available Monday through Friday, 8:00 AM to 5:00 PM.
For questions regarding garbage service or to change garbage service, please contact the San Bruno Garbage Company at (650) 583-8536.