What do I do if my sewer is backed up?
In accordance to Resolution No. 1986-64, the property owner must have a serviceable cleanout located near or on the property line in order for the city crews to service the sewer lateral. For a better idea of what the city will service, please take a look at this diagram. With an exposed clean out the city will provide 24-hour service to rod the lateral. To contact the wastewater division please call them at (650) 616-7160 between the hours of 8 AM to 4:30 PM M - F, for all other hours of the day or night call (650) 616-7100.
