User Support Information

For 24-hour assistance, send your questions or issues to our Internet Support email or visit our website.

Internet Modem User Guides

Cable Internet Modems

  1. Arris SURFboard SB6183 (PDF)
  2. Arris Touchstone DG2470 Data Gateway (PDF)
  3. Arris Touchstone TG2472 Telephony Gateway (PDF)
  4. Arris Touchstone TM602 Telephony Modem (PDF)

Fiber Internet Modems

  1. 854G GigaCenter (PDF)
  2. Calix 803Gv2 GigaPoint (PDF)

Other Troubleshooting Information

  1. Email Setup for Mobile Devices (PDF)
  2. Internet Trouble Shooting Tips 1021 (PDF)