Create a Website Account - Manage notification subscriptions, save form progress and more.
View the diagram and instructions (PDF) for the Set-Top Box Connection.
Show All Answers
Cable boxes offer enhanced features to allow for the option of Parental Controls, Access to On Demand, PPV, Favorite Channels, Sports, Movies or Kids Channels and more. Explore your options using the remote control and by pressing menu.
To add a code to block out titles, programming or channels:
To use numeric keypad on remote to change channels (without pressing enter):
San Bruno Cable is an all-digital cable system, with the ability to address devices to determine what services you’ve ordered.
Yes, you’ll either need one of our boxes, a TV with a cable card slot or a TIVO recorder with a cable card slot. At this time there are very few TVs with Cable Card slots, and TIVO has other limitations, so the most feasible option is to use a converter from San Bruno cable.
Digital converters rely on data streaming to the device. When there is an interruption of signal, or low signal levels, the picture may “freeze” or “tile” momentarily. If the signal is too low or is interrupted, the converter box will display “One Moment Please” while it waits for an adequate level of signal to return.
This may happen once in a while with a digital converter, but if this happens frequently, a weekday service call should be scheduled to address this issue.
Check the mute and volume control on both the TV and Digital box using the remote. If one or the other device is muted, you will have no sound.
San Bruno Cable offers television programming as packages. To view a channel, it must be within a package you pay for.
To add packages to your service, simply call during business hours and request the package you want. There are no contracts to sign, nor any upgrade/downgrade fees to pay. Keep the package for a month and cancel anytime thereafter.
If you believe you should be receiving a specific channel but see the "not authorized" message, call us and ask the Customer Service Representative to refresh your account.