Show All Answers

1. Why do I need a cable box?

Cable boxes offer enhanced features to allow for the option of Parental Controls, Access to On Demand, PPV, Favorite Channels, Sports, Movies or Kids Channels and more. Explore your options using the remote control and by pressing menu.

2. How do I set up my cable box?

View the diagram and instructions (PDF) for the Set-Top Box Connection.

3. How do I add parental controls?

To add a code to block out titles, programming or channels:

1. Click the Menu button on your remote.
2. Use arrow key to highlight the lock icon and press Select/OK.
3. Create 4-digit PIN using number keys.
4. Options available for blocking out titles, programming or channels.
5. Remember your PIN (PINs can only be cleared by account holder).

4. How do I turn on auto tune?

To use numeric keypad on remote to change channels (without pressing enter):

1. Use remote and press menu.
2. Use arrow key to highlight the house icon and press Select/OK.
3. Scroll down to Setup and press Select/OK.
4. Highlight Guide Setup and press Select/OK.
5. Change "No Auto Tune" to "Auto Tune."

5. I just bought a new TV with a digital tuner. Do I still need a digital converter?

San Bruno Cable is an all-digital cable system, with the ability to address devices to determine what services you’ve ordered.  

Yes, you’ll either need one of our boxes, a TV with a cable card slot or a TIVO recorder with a cable card slot.  At this time there are very few TVs with Cable Card slots, and TIVO has other limitations, so the most feasible option is to use a converter from San Bruno cable.

6. My box says “One Moment Please”. What does that mean?

Digital converters rely on data streaming to the device.  When there is an interruption of signal, or low signal levels, the picture may “freeze” or “tile” momentarily.  If the signal is too low or is interrupted, the converter box will display “One Moment Please” while it waits for an adequate level of signal to return.  

This may happen once in a while with a digital converter, but if this happens frequently, a weekday service call should be scheduled to address this issue.

7. What do I do if I have no picture or a blue picture on the TV?

1. Ensure that the proper input source is selected for your television configuration (often can be done with menu/input/setup button).
2. Check that the digital converter power is on and the TV is on the correct input.
   • If using TV input, the TV must be on Channel 3.
   • If using video/audio cables, chose the input on the TV that they are connected to (for example, choose Video 1, Component 1 or AV 1 depending on where the cables are connected to in back of the TV).  
3. Select HDMI if using an HDMI Cable.
   
   

8. What do I do if I have no sound or can't control the volume?

Check the mute and volume control on both the TV and Digital box using the remote. If one or the other device is muted, you will have no sound.  

9. What does the “Not Authorized” converter message mean?

San Bruno Cable offers television programming as packages.  To view a channel, it must be within a package you pay for. 

To add packages to your service, simply call during business hours and request the package you want.  There are no contracts to sign, nor any upgrade/downgrade fees to pay.  Keep the package for a month and cancel anytime thereafter.  

If you believe you should be receiving a specific channel but see the "not authorized" message, call us and ask the Customer Service Representative to refresh your account.