What do I do if I have no picture or a blue picture on the TV?
  1. Ensure that the proper input source is selected for your television configuration (often can be done with menu/input/setup button).
  2. Check that the digital converter power is on and the TV is on the correct input.
    • If using TV input, the TV must be on Channel 3.
    • If using video/audio cables, chose the input on the TV that they are connected to (for example, choose Video 1, Component 1 or AV 1 depending on where the cables are connected to in back of the TV).  
  3. Select HDMI if using an HDMI Cable.

Show All Answers

1. Why do I need a cable box?
2. How do I set up my cable box?
3. How do I add parental controls?
4. How do I turn on auto tune?
5. I just bought a new TV with a digital tuner. Do I still need a digital converter?
6. My box says “One Moment Please”. What does that mean?
7. What do I do if I have no picture or a blue picture on the TV?
8. What do I do if I have no sound or can't control the volume?
9. What does the “Not Authorized” converter message mean?