How do I start utility services at my residence?

Currently, we are accepting online applications. Please go to the Start Utility Service page. You may print out the Utility Service Application (PDF), fill it out, and fax it to 650-876-0256. Or you can bring it to the Customer Service desk during our regular business hours of 8 am to 5 pm from Monday through Friday. An initial service fee of $90, $50 of which is refundable, will be charged to new customers.

For more information, please contact the Finance Department at 650-616-7086.

Show All Answers

1. When does my garbage get picked up?
2. Where is your office located?
3. May I make a PG&E payment at City Hall?
4. Why did our rates go up?
5. Who do I contact if I have questions regarding my water and sewer bill?
6. What is a reconnect fee?
7. What is the Water Service Fee?
8. How do I report a water or wastewater leak or emergency?
9. How are wastewater (sewer) rates calculated?
10. What is the difference between water consumption Tiers 1, 2 and 3?
11. How do I terminate my Utility Service Account?
12. How do I start utility services at my residence?